Skip to content
English

Helping people with dementia feel at home

Tutorials

Frequently asked questions about measurements, tools, preparation, sticking, durability, cleaning and removing True Doors ®.

How long does it take to deliver my True Door?

How do I share my True Door story?

How do I check my door?

 

 

Summary

Before ordering or applying your True Doors decal, it's important to check whether your door is suitable.

Here's how to check:

Surface Check:

Ensure the door has a smooth and flat surface. True Doors decals stick best to these surfaces.


If your door has any texture or structure, the decal may not adhere properly. You can request a small sample to test adhesion.


Panel doors or doors with raised/engraved sections are not suitable for decals.


Damage and Repair:

Check for any damage like holes, deep scratches, or cracks. These should be repaired before applying the decal, as imperfections will show through the decal.


Fill any holes and sand them flat.


Fixtures and Attachments:

Ensure you can remove door handles, peepholes, nameplates, and other attachments.


If there are things like kickplates or ventilation grills, plan whether to remove them or cut around them during the decal application. There are tutorials for handling these situations.

Weatherstrips:

Check if there's a weatherstrip along the edges of the door. If the door closes tightly against it, it might press too hard on the decal and cause it to curl. Make sure there’s enough space, or plan to trim the decal to fit.
Once you've made these checks, your door should be ready for the decal​​.

Learn how to check the doors at your facility

 

How do I measure a door?

 

Summary

To measure a door for a True Doors decal, follow these steps:

Measure the Height:

Measure both the left and right sides of the door from top to bottom.
Record the longest measurement.

Measure the Width:

Measure the top and bottom of the door from edge to edge.
Note the widest measurement.

Handling Multiple Doors:

For projects with several doors, measure each door individually. Even doors that look identical can have slight variations in size.


If the difference between door sizes is less than 2 cm/ 4/5 of an inch, you can provide the dimensions of the largest door, and the decals can be trimmed during application.


If the difference is greater than 2 cm/ 4/5 of an inch, provide the dimensions for each door to avoid cutting off too much of the decal image​.

Learn how to measure the door at your facility

How do I prevent issues before they arise?

 

 

Summary

To prevent issues during or after applying a True Doors decal, follow these steps:

Check the Surface:

Ensure the door surface is completely smooth. Any unevenness, like scratches or dents, will be visible under the decal.
Fill holes or deep scratches with filler and sand them flat.


Repair Damage:

Look for damage around the weatherstrip or door edges. Tight weatherstrips can cause the decal to curl. Make sure screws are tight and any bent weatherstrips are straightened.


If a door frame is too tight, it can cause friction with the decal. After applying the decal, trim it along the frame to reduce pressure.


Remove Adhesives and Clean Thoroughly:

Remove stickers, nameplates, tape, or any adhesive residues from the door.


Clean the door thoroughly with water and a few drops of dishwashing liquid to remove all grease. Pay extra attention to the edges of the door, especially around handles and where the door meets the frame.


Ensure the door is completely dry before applying the decal.


Smooth the Surface:

Sand off paint splashes or any rough spots. Even tiny particles like grains of sand will show through the decal.


Fixture Removal:

Remove door handles, peepholes, and ventilation grills before applying the decal, unless you plan to work around them. There are specific tutorials for applying decals around certain fixtures like windows, door closers, or kickplates.


By following these steps, you can minimize the risk of problems such as air bubbles, curling edges, or poor adhesion​​.

Learn how to prevent issues before they arise

Which tools do I need to stick a True Door?

 

 

Summary

To successfully apply a True Doors decal, you will need the following tools:

Screwdrivers and Allen Keys – To remove the door handle and other protruding parts like peepholes.

Washing-up Liquid (Dishwashing Liquid) – Used with warm water to clean the door and doorframe to remove grease.

Cloth or Sponge – For cleaning the door surface and frame.

Plant Sprayer – Filled with water and a few drops of dishwashing liquid to wet the door before application.

Wiper – To guide and smooth out the decal as you apply it.

Rag – To dry the floor during application.

Squeegee (provided with the decal) – Used to press the decal onto the door and remove air bubbles.

Stanley Knife – To trim the excess decal after application and make any necessary cuts around fixtures.

Small Ladder or Stool – If the door is tall, this helps reach the upper part of the door.

These tools will ensure the decal is applied smoothly and without issues​.

We recommend that two people work together when you are applying the first few True Doors.

Learn about which tools you need to stick a True Door at your facility

How do I prepare a door?

 

Summary

To properly prepare a door for applying a True Doors decal, follow these steps:

Clean the Door:

Clean the door and doorframe thoroughly within 24 hours before applying the decal.

Use warm water and a few drops of dishwashing liquid to remove all grease and dirt.

Pay extra attention to edges, especially where the door meets the frame, as these areas are often overlooked.

Remove Fixtures:

Remove door handles, peepholes, ventilation grills, and nameplates. If these cannot be removed, you will need to cut around them.

Clean out any holes left behind by removed fixtures, ensuring there is no sawdust or dirt, as these can interfere with adhesion.

Check for Damage:

Inspect the door for holes, deep scratches, or cracks, and fill them with a filler. Sand the surface smooth to ensure there are no imperfections that might show through the decal.

Sand off any paint splashes or other rough spots on the surface.


Remove Adhesive Residue:

Ensure that all stickers, adhesive tape, and glue residues are completely removed. Use a sticker remover if necessary to clean off any remaining adhesive.

Check Weatherstrips:

If your door has a weatherstrip (seal strip), ensure it isn’t damaged and the screws are tightened properly. If the weatherstrip is causing the door to close too tightly, this can cause the decal to peel or curl at the edges after application.

By carefully preparing the door in this way, you can ensure that the True Doors decal will adhere smoothly and stay in place for a long time​​.

Learn how to prepare a door

How do I apply a True Door?

 

Summary

 

To apply a True Door decal, follow these steps for a smooth installation:

Tools Needed:

  • Plant sprayer with water and a few drops of washing-up liquid
  • Squeegee (provided with the decal)
  • Wiper or rag
  • Stanley knife
  • Small ladder or stool (if needed)

Step-by-Step Application:

  1. Wet the Door:

    • Fill a plant sprayer with water and a few drops of dishwashing liquid.
    • Spray the door thoroughly from top to bottom so the surface is wet. It’s better to spray too much than too little, as a wet surface allows easier adjustment.

  2. Position the Decal:

    • Roll out the True Door decal with the top of the decal on the outside of the roll.
    • Unroll about one-third of the decal, and peel off 20-30 cm (about a foot) of the backing from the top.
    • Hold the top corners of the decal and position it on the door without pressing down. Because the door is wet, you can easily adjust the position.

  3. Align the Decal:

    • Once the decal is aligned at the top, ensure the bottom of the decal lines up with the bottom of the door. If everything is straight, lightly press the top of the decal to fix it in place.

  4. Apply the Decal:

    • Spray the front of the decal with water to keep it wet.
    • Slowly remove the backing paper 30-40 cm at a time (about a foot).
    • Use a wiper or your hand to press the decal lightly, starting from the top and working down. Press from the center outwards to guide any air bubbles to the edges. Do not apply too much pressure at this stage.

  5. Remove Air Bubbles:

    • As you work your way down, continue using the wiper to remove air bubbles. If you notice bubbles after the decal is applied, you can smooth them out with the squeegee or pop them with a small pin.

  6. Final Smoothing:

    • Once the decal is fully applied, spray the entire decal with water again and use the squeegee to press it firmly from the center outward, ensuring there are no air bubbles left.

  7. Trim the Edges:

    • After the decal is securely in place, use a sharp Stanley knife to carefully trim the edges. Cut holes for fixtures like door handles and peepholes if needed.

Notes:

  • Work slowly and keep the decal surface wet to allow for easy adjustments during the application.
  • Take extra care when removing the backing at the bottom, as it can become very wet and tear.

By following these steps, your True Door decal will be applied smoothly and securely​​.

 

Learn how to apply a True Door at your care facility

How do I stick a True Door?

 

Learn how to I stick a True Door at your care facility

How do I get rid of air bubbles?

 

Summary

To remove air bubbles from a True Doors decal, follow these steps:

  1. Check for Bubbles:

    • After applying the decal, inspect the door from the sides to spot any air bubbles trapped underneath.

  2. Use the Squeegee:

    • Spray a little water on the area with bubbles to keep the decal surface wet.
    • Use a squeegee to gently push the bubbles toward the nearest edge, working from the center outwards. This should remove most bubbles without causing damage.

  3. Pop Stubborn Bubbles:

    • For any bubbles that remain after the decal has dried, you can pop them:
      • Use a needle or Stanley knife to poke a tiny hole in the center of the bubble.
      • Gently press the air out with your hand or a squeegee until the bubble is flat.

These methods should help you get a smooth, bubble-free finish on your True Door decal​​.

Learn how to get rid of air bubbles after your stick your True Door

How do I cut a True Door to size?

 

To cut a True Doors decal to the correct size after applying it, follow these steps:

  1. Prepare the Tools:

    • Use a sharp Stanley knife.
    • A metal ruler or straight edge is recommended to guide your cuts.

  2. Position the Knife:

    • Hold the knife at a 45-degree angle to the door for better control and precision.
    • Start cutting a little away from the edge of the door rather than right on the edge to reduce the chance of the knife slipping.

  3. Cut Along the Edge:

    • Use the edge of the door as a guide to keep your cuts straight.
    • Slowly slide the ruler down the door while maintaining pressure on it, and cut along the door's edge with the knife.

  4. Cut Holes for Fixtures:

    • If there are door handles, peepholes, or other fixtures, cut holes where needed after the decal is applied.
    • Ensure the cuts are clean, and replace the fixtures once finished.

  5. Trim the Top and Bottom:

    • Remember to trim both the top and bottom edges of the decal to ensure a neat finish.

By cutting carefully and methodically, you can achieve a clean, professional look for your True Doors decal​.

Learn how to cut a True Door to size

How do I cut off extra edges?

 

Summary

To cut off the extra edges of a True Doors decal, follow these steps:

  1. Use a Sharp Knife:

    • Ensure you have a sharp Stanley knife for precise cutting.

  2. Start Cutting Slightly Inward:

    • Begin cutting a little away from the actual door edge (not right on the edge) to prevent slipping and to ensure a controlled cut.

  3. Hold the Knife at a 45-Degree Angle:

    • Position the knife at a 45-degree angle to the door surface for the best results. This angle allows you to make a clean, straight cut.

  4. Use the Door Edge as a Guide:

    • Gently press the knife along the door edge and use it as a guide while you cut away the excess decal material. Move slowly and maintain steady pressure.

  5. Cut Carefully Around Corners:

    • When cutting around corners, go slowly to avoid cutting too much or making uneven edges.

  6. Trim Holes for Fixtures:

    • If necessary, cut out holes for door handles, peepholes, or other fixtures. Ensure your cuts are clean to make reattaching the fixtures easier.

Taking your time and using these steps will give your True Door a neat, professional finish​​.

Learn how to cut off extra edges once you stick your True Door

How do I apply a True Door on a door with a window?

 

Summary

To apply a True Door decal on a door with a window, follow these steps:

Tools Needed:

  • Plant sprayer (water + a few drops of dishwashing liquid)
  • Squeegee
  • Sharp Stanley knife
  • Metal ruler
  • Wiper or rag

Steps for Application:

  1. Position the Decal:

    • Lay the True Door decal face down on a flat surface.
    • Measure the window's dimensions and outline its position on the back of the decal (in mirror image). Measure from the edges of the door to the window, and mark these distances on the back of the decal.

  2. Mark the Window Area:

    • Draw an outline of the window on the back of the decal.
    • For square or rectangular windows, you can draw an “X” from corner to corner. This will help guide your cuts later.

  3. Cut the Window Area:

    • Carefully cut along the marked lines with a Stanley knife. Make the cut slightly beyond the window's corners to prevent tension when applying the decal. Small incisions are preferable to avoid wrinkles around the window.

  4. Wet the Door:

    • Spray the door surface with water mixed with a few drops of dishwashing liquid. Ensure the door is wet enough to allow for easy positioning.

  5. Apply the Decal:

    • Start applying the decal from the top of the door, following the same method as a standard flat door. Make sure the top edge is aligned and press it gently to hold it in place.
    • Work around the window by applying one side, then the bottom, and finally the other side of the decal around the window.

  6. Smooth the Decal:

    • Use the squeegee to press the decal from the center outward. Ensure the area around the window is smooth and free of air bubbles.
    • Keep the decal wet to allow for easy adjustments as you work around the window.

  7. Trim Around the Window:

    • Once the decal is applied, use a sharp Stanley knife and a metal ruler to carefully trim the edges around the window.
    • Pay attention to the corners. If your initial cuts didn’t perfectly match the window frame, make small, precise cuts now to ensure the decal fits snugly around the window.
    •  

  8. Final Adjustments:

    • Check for any air bubbles or wrinkles, especially around the window. If needed, smooth them out with the squeegee or by popping them with a small pin.
    • Once the decal is securely in place and properly trimmed, you can finish the rest of the door application.

Important Notes:

  • Applying a decal on a door with a window is more challenging than on a flat door, so it’s best to try a flat door first if you're inexperienced.
  • Take your time to avoid wrinkles and tension in the material around the window​​.

 

Learn how to apply a True Door on a door with a window

How do I apply a True Door on a door with a kickplate?

 

Summary

To apply a True Door decal on a door with a kickplate, follow these steps:

Tools Needed:

  • Plant sprayer (water + a few drops of dishwashing liquid)
  • Squeegee
  • Sharp Stanley knife
  • Metal ruler
  • Wiper or rag

Steps for Application:

  1. Decide What to Do with the Kickplate:

    • Option 1: Remove the Kickplate (Recommended)
      • If possible, remove the kickplate before applying the decal. After applying the decal, you can reattach the kickplate or replace it with a transparent Plexiglas plate for protection.
    • Option 2: Apply the Decal Around the Kickplate
      • If you cannot remove the kickplate, you can either cut the decal to fit up to the top edge of the kickplate or apply the decal directly over the kickplate.

  2. Wet the Door:

    • Spray the door with a mixture of water and dishwashing liquid to keep it wet and allow easy adjustments during the application.

  3. Apply the Decal:

    • Begin by applying the decal as you would on a standard flat door. Align the top of the decal and press it gently to hold it in place.
    • As you reach the kickplate, choose one of the following methods based on your decision:
      • If removing the kickplate, apply the decal smoothly over the entire door surface and reattach the kickplate afterward.
      • If applying around the kickplate, you can either:
        • Apply the decal up to the top edge of the kickplate and trim off any excess using a Stanley knife, or
        • Stick the decal over the kickplate, though this will make the kickplate non-functional and may cause the decal to wrinkle over the elevated area.

  4. Trim the Decal:

    • If you've applied the decal around the kickplate, use a sharp Stanley knife to trim along the top edge of the kickplate for a clean finish.
    • If you’ve applied the decal over the kickplate, carefully smooth out any wrinkles with the squeegee.

  5. Reattach the Kickplate:

    • If you removed the kickplate, reattach it carefully once the decal is fully applied. Alternatively, use a transparent Plexiglas kickplate to protect the decal from damage caused by collisions with wheelchairs, strollers, or other objects.

Notes:

  • If the kickplate is made of plastic, request a material sample from True Doors to test whether the decal adheres well to it.
  • If the kickplate remains, inform True Doors so they can adjust the decal image to avoid duplication of the kickplate in the design.

This process ensures that the decal fits neatly around the kickplate while maintaining the visual appeal and functionality of both the decal and the kickplate​​. 

Learn how to apply a True Door on a door with a kickplate

How do I apply a True Door on a door with a closer?

 

Summary

To apply a True Door decal on a door with a closer, follow these steps:

Tools Needed:

  • Plant sprayer (water + a few drops of dishwashing liquid)
  • Squeegee
  • Sharp Stanley knife
  • Metal ruler
  • Wiper or rag

Steps for Application:

  1. Prepare the Door:

    • If possible, remove the door closer before applying the decal. This makes the application smoother and easier.
    • If the closer cannot be removed, you will need to apply the decal around it.

  2. Wet the Door:

    • Spray the door thoroughly with water and a few drops of dishwashing liquid. This will make it easier to adjust the decal during the application process.

  3. Apply the Decal:

    • Begin applying the decal like you would for a flat door:
      • Start from the top of the door, aligning the decal and lightly pressing it to hold it in place.
      • As you reach the area around the door closer, let that part hang loose for now.

  4. Cut Around the Closer:

    • Once the decal is positioned correctly and the rest of the door is covered, spray the area around the closer with water again to keep it wet.
    • Use a sharp Stanley knife to carefully cut around the closer:
      • You can either cut the decal flush with the edges of the closer or leave a small margin to tuck under the closer for a cleaner look.
      • Be cautious when cutting around the closer to avoid wrinkles or tension in the decal.

  5. Smooth the Decal:

    • Use the squeegee to smooth the decal around the closer, working from the edges of the decal toward the closer.
    • Press firmly to ensure the decal adheres properly around the cut areas.

  6. Finish the Application:

    • Once the decal is smoothed and securely in place, trim any excess material around the closer.
    • Ensure there is no tension or wrinkles around the closer by adjusting and pressing the decal with your fingers or a squeegee.

Notes:

  • Take extra care when cutting around the closer to avoid damaging the decal or creating visible cuts.
  • Work slowly and keep the decal wet to allow for easy adjustments.
  • If you cut slightly beyond the closer, the small incisions should be unnoticeable once the decal is fully applied​​.

Learn how to apply a True Door on a door with a closer

How do I solve problems I did not expect?

 

Summary

If you encounter unexpected problems during or after applying a True Door decal, here are some common issues and how to resolve them:

1. Air Bubbles:

  • During Application: If you notice air bubbles while applying the decal, use a squeegee to gently guide them towards the nearest edge, working from the center outward.
  • After Application: If bubbles appear after the decal has dried, use a needle or a sharp pin to poke tiny holes in the center of each bubble. Gently press out the air with your fingers or a squeegee.

2. Curling Edges:

  • Cause: Curling edges often result from improper cutting, tight door frames, or issues with the weatherstrip.
  • Solution:
    • Trimming: If the decal was not cut to size properly, you can trim the edges using a sharp Stanley knife to ensure the decal fits flush against the door.
    • Weatherstrip Issues: Check if the weatherstrip or door seal is too tight. If so, consider removing or adjusting the weatherstrip. If the weatherstrip is damaged, it may need to be replaced.
    • Frame Pressure: If the door frame is too tight, you may need to trim the decal along the edge where the door meets the frame to reduce pressure.

3. Adhesion Problems:

  • Grease or Dirt: If the decal is not sticking properly, it might be due to leftover grease, dirt, or adhesive on the door. Ensure the door is thoroughly cleaned before application.
  • Solution:
    • Clean the area with detergent, let it dry, and press the decal down again.
    • If necessary, use thin double-sided tape to reinforce areas where the decal is coming loose.

4. Damage from Door Hardware:

  • Scratches or Tears: If the decal is damaged by a door handle, weatherstrip, or other hardware, inspect the hardware for sharp edges or improper alignment.
  • Solution:
    • Repair any damaged hardware, tighten screws, and smooth out the decal with a squeegee.
    • In cases where the decal is severely damaged, you may need to patch the area with a new piece of decal or adjust the hardware position.

5. Handling Damage from Weatherstrips:

  • Bent or Loose Weatherstrips: If screws in the weatherstrip are not tight, they can damage the decal. Bent weatherstrips may also cause issues.
  • Solution: Tighten screws and bend the weatherstrip back into place. If the weatherstrip is pressing too tightly against the decal, cut the decal flush to the door frame to reduce pressure.

6. Peeling Due to Tight Door Frames:

  • Cause: If the door frame is too tight, it may cause the decal to peel at the edges.
  • Solution: Use a metal ruler and Stanley knife to trim the decal along the door frame. Ensure you keep steady pressure on the ruler to make a clean, straight cut.

7. Other Unexpected Issues:

  • If you encounter an issue not covered here, you can contact True Doors support for additional assistance. They may offer guidance based on the specific problem you're facing.

By addressing issues promptly and carefully, you can prevent small problems from becoming larger and ensure your True Door decal looks great for a long time​​.

Learn how to solve unexpected problems

How to remove a True Door?

 

Summary

To remove a True Door decal, follow these steps:

  1. Peel Off the Decal:

    • Begin peeling from a corner of the decal. Slowly lift the corner and gently pull the decal away from the door.
    • Pull the decal at a sharp angle (almost parallel to the door) to reduce the risk of pulling off paint or damaging the surface.

  2. Go Slowly:

    • Continue to peel the decal slowly, working your way across the door. Taking your time ensures a clean removal without tearing the decal or damaging the door underneath.

  3. Watch for Loose Paint:

    • While True Doors decals generally do not leave any residue or damage, if the paint on the door was already loose before applying the decal, some paint may come off during removal.

  4. No Residue Left Behind:

    • True Doors decals are designed to be removed without leaving behind adhesive residue. If any residue remains, you can clean it with mild soapy water or a gentle adhesive remover.

Note:

  • Once removed, the True Door decal cannot be reused, as it will lose its shape and adhesive properties​​.

Learn how to remove a True Door

How do I clean a True Door?

You can continue using your exisitng hygiene protocols - this includes the use of hydrogen peroxide wipes and bleach. 

How durable are True Doors?
The decals are durable, as a laminate layer is applied above the print. They will however get damaged by repeated knocks from strollers and wheelchairs, just like doors. The best protection is to install transparent perspex kickplates on the decals, just as you might install kickplates to protect the doors themselves.